Customer and Technical Support (m/f/d) - Full Time
Overview & Company
Monoprice Inc and Monoprice GmbH, are the #1 Selling Brand of 3D Printers in the US, and a large supplier of a broad selection of high-quality, competitively priced business and consumer electronics.
This role is for someone who is outgoing, and loves working with and talking to others about electronics, 3D printing, other great products. You will engage with customers via email, social media and through a variety of online marketplaces, and maybe on the phone from time to time or going to an event with one of our sales representatives.You will need to be able to work independently and cover a lot of ground, and you will be given a tremendous amount of latitude to make things happen.This is a unique opportunity to be one of the first team members of Monoprice GmbH in Berlin, Germany.
Core Duties & Responsibilities
1. Customer Support: Pre-Sale :
Ensure that potential customers have all the information they need to confidently make the purchase. And make sure they get their stuff - manage any delivery exceptions.
2. B2B Sales Support:
Work closely with our sales reps. Make them better at what they do by being a great source of knowledge. And make sure things don’t fall through the cracks.
3. Technical Support: Post-Sale :
Be the subject matter expert for our core products in the EU. And when you don’t have all the answers, know where to go to get the information a customer might need. And if you have to, manage returns, but we would like to avoid this.
You will be interacting with customers through email, social media, chat, on the phone and possible in person.
Education, Experience & Skills:
University degree preferred but not required.
German & English fluency – C1/C2 level or better.
French or Spanish would be great but not required.
Previous work in an e-commerce or customer/technical support role.
If this sounds like something for you, please send your application in English to: firstname.lastname@example.org